2020 Frederica Street - Owensboro, Kentucky 42301

Frequently Asked Questions

All

Can I renew my materials online?

Yes, you can renew your materials online by visiting our online library catalog. You will need your User ID, which is a 14 digit number located on the back of your library card and your PIN. If you do not know your PIN, please call the Circulation Department at 684-0211, ext. 2. Click on the related link to go to our online library catalog. You can also renew 2 ways by phone Automated Renewal Telecirc, 684.9100 Circulation Staff Person 684-0211, ext. 2

More Info: http://owenhip.dcpl.lib.ky.us/

What’s an eBook?

An eBook, or electronic book, is an electronic copy of a book which can be read on the screen of your computer or hand held device. eBooks are available in many file formats. In order to view an eBook you must have the proper software for that file type.

When is Story Time?

We offer four fun-filled story times designed for you and your child. Children, parents and caregivers can relax and enjoy storytelling while enhancing early literacy skills. Come and join us – we’ll save a place for you! Wee Read Ages 3 and under For our youngest friends and their caregivers, we share interactive stories, finger plays and songs in a circle time setting. Don’t forget to stay for the Wee Craft! Mondays, Tuesdays, and Thursdays at 10 am Read-to-Me Ages 3 ½, 4 & 5 Pre-readers enjoy an hour of friends and fun. Children and their caregivers will be enchanted by our stories, rhymes, songs and games. Our unique crafts will inspire your little artists! Mondays, Tuesdays, and Thursdays at 10 am Storybook Art Ages 3, 4 & 5 Budding artists create their own pictures in the styles of master illustrators. Picture books are the inspiration for your child’s masterpiece. There’s an artist in every child! Wednesday @ 10 am

More Info: http://www.dcplibrary.org/departments/youth_services/

When will Wireless be available?

We are beta testing wireless at this time. If you would like to be at an Information Services Desk.

Where can I find my PIN?

Your PIN number is a Personal Identification Number. You may have chosen this number when you applied for a library card. Your PIN allows you to renew your material online at the library website or through our automated phone renewal system at 684-9100. If you do not know your PIN or want to change it, call the Circulation Department at 684-0211, ext. 2.

Where is the parking designated handicap-accessible?

The handicap-accessible parking spaces are located south of the entrance, near the Reading Garden. This location allows sidewalk access to the entrance that does not involve crossing a vehicular traffic lane. In addition, the location is also in close proximity to the Reading Garden. All plans for the new building were approved by the U.S. Department of Justice.

Which mp3 players are compatible with Netlibrary/Recorded Books service?

There are lots of mp3 players available. See the list of tested devices below

More Info: http://support.oclc.org/Resolutions/TestedPlayers.pdf

Can I download a digital title to an iPod or other unsupported devices?

Kentucky Libraries Unbound does not support iPods because they do not support the Digital Rights Management protection required by Overdrive.

Can I download digital titles to public computers at my library?

No. Security on Daviess County Public Library computers will not allow downloads.

Do I have to be logged onto the Internet to listen to the songs from the music service?

Some of the Music Subscriptions are only available while connected to the Internet. These are African American Song American Song Classical Music Library Smithsonian Global Sound KY Libraries Unbound allows you to download music selections. Check the title record to see if the selection can be transferred to a portable device.

Do I have to subscribe to Bookletters to see the recommendations?

No. All the newsletters are available 24 hours a day. You can view all the newsletters offered by accessing the link below.

More Info: http://www.booksite.com/texis/scripts/bookletter/fealists.html?sid=6225

Do you have a new phone number?

Our phone number is still 270-684-0211. However we do have different extension numbers To reach someone about your Checked out Library Material or your Library card press 226 Reference or Interlibrary Loan Service, or adult nonfiction press 227 Public Services (including Fiction, Youth Services, Audiovisual services, Teen Material) press 237 Kentucky Room press 235

How do I find out when my materials are due?

Go to Library Card Catalog and click on Patron Information. Or you can call our automated telephone renewal, Telecirc, 684.9100. Be sure and have your User ID, which is a 14 digit number located on the back of your library card and your PIN handy.

More Info: http://owenhip.dcpl.lib.ky.us/

How do I get email notices about my material on Hold and Overdue?

The link below will take you to the form to receive email notices. Please note that if you receive email notices, you willl NOT receive electronic phone notices about holds and overdue materials.

More Info: http://www.dcplibrary.org/forms/email_notices

How do I get the Storytime outreach to come to my daycare?

To encourage a life-long love of books and reading, members of the library staff take Storytime on the road. These 30-minute programs are geared toward preschoolers and currently service is provided to about 30 daycare programs. For more information contact Youth Services at 684-0211, #5.

What is Kentucky Libraries Unbound?

Kentucky Libraries Unbound is consortium of 14 libraries offering digital titles to their customers. Sometimes it is refered to as Overdrive.

More Info: http://kyunbound.lib.overdrive.com/184E767E-D39F-43A2-8AE6-34F13E71265E/10/259/en/Default.htm

What’s Digital Video?

Digital video is online video content that can be downloaded and viewed from a variety of sources including PC, television, or compatible mobile device. Features and title selection may vary by service provider.

What’s an eAudiobook?

An eAudiobook is similar to a book on tape or CD—except that with an eAudiobook a computer, MP3 player, or other electronic device is required to play back the downloadable audio recording.

Where is the Kentucky Room?

The Kentucky Room is located on the South end of the First floor. 270-684-0211 ext 4

More Info: http://www.dcplibrary.org/departments/kentucky_room/

Can I burn a digital audiobook to a CD?

Some titles in Kentucky Libraries Unbound may be burned to CD. This will be noted on the item’s record.

More Info: http://kyunbound.lib.overdrive.com/184E767E-D39F-43A2-8AE6-34F13E71265E/10/259/en/Default.htm

Can I listen to or view digital item on portable devices?

Yes. Digital items are compatible with a wide range of portable listening devices, such as portable music players, portable media centers, Pocket PCs, and even select smartphone device. Please see http://www.overdrive.com/DeviceResourceCenter/ for a list of compatible devices.

Can I renew digital items from Kentucky Libraries Unbound?

Your KY Libraries Unbound digial items cannot be renewed, but you can check them out again if they are available when your checkout expires.

Do I need a Library card to access digital materials?

You may search and listen, read, and view a free preview of most digital materials. But, to download to your PC or supported portable device, you will need a Daviess County Public Library card in good standing.

Do I need special software on my computer to download digital materials from the Overdrive site?

Yes. Personal computers or portable devices require free software available on the Kentucky Libraries Unbound website. • Adobe Reader for reading Adobe eBooks • Mobipocket Reader for reading Mobipocket eBooks • Overdrive Media Console 1.0 or higher for audiobooks • Overdrive Media Console 1.0 of higher for music • Overdrive Media Console 2.0 or higher for videos.

How do I delete an Adobe eBook from my computer?

If you are using version 6: 1. Open Adobe Reader and go to File > My Bookshelf. 2. Locate the cover image of the eBook you wish to delete. 3. Click on the clock in the upper-right corner of the cover image. A pop-up box will display the eBook expiration date. 4. Click the 'Delete' button in the pop-up box. If you are using version 7: 1. Open Adobe Reader and go to File > Digital Editions > My Digital Editions. 2. Locate the cover image of the eBook you wish to delete. 3. Click on the clock in the upper-right corner of the cover image. A pop-up box will display the eBook expiration date. 4. Click the 'Delete' button in the pop-up box

How do I return a borrowed digital item?

You do not need to return a borrowed item. Once the lending period has elapsed, the title is automatically 'returned' to the library. Although the file(s) will remain on your machine, the file(s) will no longer be accessible.

How long does it take to download an Overdrive digital item?

Download time depends on the file size and connection speed. You will see an estimate when you check-out.

How many eAudio titles can I have at one time?

You may have 10 titles checked out at any given time. Titles are checked out for 21 days, with no option to return before the license expires. Titles can be renewed once for an extra 21 days.

How many titles can I check-out simultaneously with Overdrive?

Ten (10). You may put up to twelve (12) titles in you’re eCart at the same time. Placing a title in your eCart is like placing it on temporary reserve; as long as the title is in your eCart, it will remain available for you to check-out for 30 minutes after you have placed it there.

I have Flash Player and the music still won't play. I get a blank window.

Right-click with your mouse in the blank window. Select "play" from the menu that appears. This should load the Music Conductor player.

More Info: http://www.dcplibrary.org/resources/online_resources

May I return a digital item early?

Only Adobe® eBooks may be returned early. If you are using Adobe Reader 6: 1. Open Adobe Reader® and go to File > My Bookshelf. 2. Locate the cover image of the eBook you wish to return. Right-click on the image and choose the 'Return to Lender' option. The ‘Document Expiration’ dialog box is displayed. 3. In the 'Document Expiration' dialog box, click option 'Return to Lender'. *Note that clicking option 'OK' will simply close the dialog box without returning the book. The eBook will be returned from your account, and checked back into the library collection. If you are using Adobe Reader 7: 1. Open Adobe Reader® and go to File > Digital Editions > My Digital Editions. 2. Locate the cover image of the eBook you wish to return. Right-click on the image and choose the 'Return to Lender' option. The 'Document Expiration' dialog box is displayed. 3. In the 'Document Expiration' dialog box, click option 'Return to Lender'. *Note that clicking option 'OK' will simply close the dialog box without returning the book. The eBook will be returned from your account, and checked back into the library collection.

What do I need to download and listen to e-Audios on NetLibrary.

A home computer or laptop (not Macintosh) with an Internet Connection. An email address. Windows Media Player v. 9 or up, Music Match or Nullsoft Winamp 5 An Daviess County Public library card in good standing. A free NetLibrary account

What do I need to listen to the new music services?

You must have Macromedia Flash Player installed on your computer to load the Conductor player.

More Info: http://www.dcplibrary.org/resources/online_resources

When is the library open for business?

The library is open 72 hours a week. The library hours are 9am - 9pm Monday-Thursday, 9am - 8pm Friday 9am - 6pm Saturday 1pm - 5pm Sunday

Will I need to install any software on my computers to listen to audiobooks?

eAudiobooks from NetLibrary and Recorded Books can be downloaded or played on any desktop, or laptop supporting Windows Media Player (version 9 or above). Kentucky Libraries Unbound requires that computers or portable devices require have the free software available on the Kentucky Libraries Unbound website. • Adobe Reader for reading Adobe eBooks • Mobipocket Reader for reading Mobipocket eBooks • Overdrive Media Console 1.0 or higher for audiobooks • Overdrive Media Console 1.0 of higher for music • Overdrive Media Console 2.0 or higher for videos.

Can I schedule a tour of the library?

Yes, tours can be scheduled for school or community groups. We can customize a tour for your group, and we offer tours of the entire library or of individual departments.

More Info: http://dcplibrary.org/about/tours

How can I find my ancestors?

You can search Heritage Quest and the Owensboro Area Obituary Index from home. Or visit the library's Kentucky Room to use Ancestry, census records, birth and death certificates, old newspapers and much more.

More Info: http://www.dcplibrary.org/resources/online_resources

How do I find AR books?

Youth Services can help! Our friendly staff will help you find great reads that meet AR requirements. Youth Services has current AR lists for local city, county, and private schools.

How do I get a library card?

You are eligible for a FREE library card, if you: a) are a resident of Daviess County, b) are employed full-time in Daviess County, c) own property in Daviess County, or d) are a full-time student in Daviess County.

More Info: http://dcplibrary.org/departments/circulation/

What is available through Kentucky Libraries Unbound?

• eBooks in the Adobe Reader format • eBooks in the Mobipocket Reader format • Audiobooks • Music • Video

More Info: http://kyunbound.lib.overdrive.com/184E767E-D39F-43A2-8AE6-34F13E71265E/10/259/en/Default.htm

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Phone: (270) 684-0211 | FAX: (270) 684-0218 | Telecirc: (270) 684-9100
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